Q. How does it work?
A. Once you decide on Elderly Cleaning Services, a manager will schedule an appointment to visit your home. Together we will discuss your cleaning needs and develop a cleaning plan and routine that is convenient for you. You will be assigned a cleaner and your cleaner will arrive at your home at the scheduled time with written assignment in hand and ready to work.
Q. If i have a specific cleaning request are there additional costs?
A.Yes, there are additional fee/s for the interior of all large appliances and any time consuming task. Please let us know ahead of time if this is a service you need.
Q. What is the cost to clean my parent’s home?
A. Elderly Cleaning Services cannot give quotes prior to meeting with the individual simply because every home is unique and many factors affect the way we clean.
Q. How much notice to re-schedule appointment?
A. We ask that you contact us 24 - 48 hours in advance and we will reschedule your appointment. There is a non-cancellation charge when cleaner shows up at your home for scheduled appointment. Cost is half of the service fee for that day.
Q. Is it safe to allow your team into my home?
A. You may request a call by calling 978.552.9533 prior to your cleaner arrival at your home. You may also request the presence of the intake manager whom you are familiar with so to introduce you to your new team of cleaners. All workers must wear a name badge for identification purposes. Elderly Cleaning Services is bonded and insured and all workers must pass a background check and are required to do mandatory drug-screened on a regular base. Elderly Cleaning Services contractors are screened for honest, respectful and are dedicated to serving our customers. If for any reason and at anytime you are uncomfortable with your cleaner please do not hesitate to contact management at 978.552.9533
Q. How do I make a payment?
A. Elderly Cleaning Services offers a special discount to customers who wish to have their payments made automatically on a weekly or monthly basis which ever is convenient for you. Elderly Cleaning Services accepts Visa, MasterCard, Discover through PayPal. Elderly Cleaning Services also accept personal checks, bank checks or money orders. All Payments must clear prior to preforming service.
Q. What if I am not satisfied with the service?
A. There may be times when your expectations are not met. Simply let your cleaner know or you may contact our cleaning coordinator at 978.552.9533 to discuss your issue/s.
Q. Do you offer long-term service and can I request the same person permanently?
A. Absolutely, we make every effort to keep the same team working with you. However; If homeowner’s schedule changes and team members are unavailable we will first contact you prior to sending someone other than your cleaning team. We will make every effort to accommodate you.
Q. How do I prepare for my cleaning?
A. Please make sure there is a clear and safe path for our cleaners by removing any loose objects out of the way. Your cleaners will do the rest. If for whatever reason you are unable to move objects this information will be discussed with your team ahead of time.
Q. Do you give phone estimate?
A. Sorry estimates are not given over the phone because every home is unique and many factors affect the way we clean, and that is why we schedule a time to meet with you at your home before giving you a price quote.
Q. How many people will be in my home?
A. Depending on the type of cleaning and how quickly you need us. We also take into consideration the size of the property ranging for small, medium or large. Normally, a team of two people will be in your home (team captain & team member). On rare occasions, there may be three people. We work with you to determine the number of people needed so you know how many people will be in your home prior to our team arriving.
Q. Is tipping allowed?
A.Tipping your cleaner for service/s rendered is absolutely your choice but it is not required.